About

Hey, I'm Josh, aka localhostmonkey. I'm a Technical Support Analyst II on the IT team of a healthcare organization, focused on endpoint management, user support, and infrastructure. I'm building toward systems administration and cloud engineering, with a focus on Microsoft Azure.

This site documents my homelab work, the guides I write along the way, and the browser-based tools I build to practice IT skills.

Technical Support Analyst II

Healthcare organization · Jan 2026 – present

  • Provide Tier 2 support for hundreds of users across multiple sites.
  • Manage endpoints, healthcare applications, and user accounts and access across Windows and Microsoft 365 environments.
  • Wrote documentation that the team adopted as its standard.

Geek Squad Advanced Repair Agent

Best Buy · 4 years

  • Diagnosed and repaired hardware and software issues across Windows, macOS, and mobile devices.
  • Worked directly with customers: explained problems and fixes in plain language, de-escalated tense situations, and documented every repair in the client notes.
  • CompTIA A+ CompTIA · Valid through Dec 2028
  • CompTIA Network+ CompTIA · Valid through Dec 2028
  • CompTIA Security+ CompTIA · Valid through Dec 2028
  • Microsoft Certified: Azure Fundamentals Microsoft · No expiry
  • LPI Linux Essentials Linux Professional Institute · No expiry
  • ITIL 4 Foundation PeopleCert · Valid through Dec 2028

# Verification available on request.

B.S. Cloud and Network Engineering (Azure)
Western Governors University (in progress)

  • Compute: Unraid server running a containerized Docker stack, plus Windows Server 2019 and Ubuntu Server VMs.
  • Services: media automation, single sign-on with Authentik, a reverse proxy, GPU-accelerated transcoding, ownCloud, and scripted automations.
  • Networking: OPNsense firewall with VLAN segmentation and intrusion detection (IDS), plus Tailscale for remote access.
  • DNS & ingress: custom-domain DNS management (A and CNAME records), subdomain-based routing through the reverse proxy, and automated TLS certificates.
  • Workflow: projects are built and tested in the lab before being written up as guides on this site.
  • Windows
  • Linux
  • Active Directory
  • Microsoft 365
  • Azure
  • Docker
  • Networking (DNS, DHCP, VLANs)
  • Hardware troubleshooting & repair

email: josh@localhostmonkey.com